PSE&G reached a key milestone by installing more than 2 million smart meters as part of its Smart Meter Program aimed at enhancing customer insights and supporting faster outage recovery. Through this multi-year effort, PSE&G replaced the existing electric meters with new smart meters for both residential and business customers.
“This is a critical milestone on the path to an improved customer experience enabling our customers with even greater access to understanding and managing their energy use,” said Dave Johnson, vice president Customer Care and Chief Customer Officer at PSE&G. “There are already more than 110 million smart meters installed across the US, and we’re pleased to support this roll out across our electric service territory. With this key step, consumers have access to data so they can make informed choices and take action that impacts their energy usage.”
The smart meters that PSE&G installed are an element of the utility’s Advanced Metering Infrastructure (AMI), which links the smart meters to PSE&G system-monitoring and customer applications. Over time, the smart meters will deliver a number of benefits, including:
- More frequent and detailed status on power
- Increased clarity on bills with the elimination of most estimated bills
- More efficient power restoration following storms, over time being better equipped to determine the scope of power outages, pinpointing areas where outages exist, and more efficiently dispatching repair crews